Zendesk QA

by Zendesk QA•Workflow & Planning

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Real-time Analytics

Metrics and performance data for Zendesk QA

Timeframe:

Advanced Analytics

Monthly Growth

Percentage change in user base over the last 30 days compared to previous period

Category Ranking

Current position ranking within the extension category compared to competitors

Install Velocity

Average number of new installations per week based on recent growth trends

Performance Score

Composite score based on rating, review engagement, and user adoption metrics

Version Analytics

Update frequency pattern and time since last version release

Performance Trends

Analytics data over time for Zendesk QA

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About This Extension

Give feedback on your customer support conversations. Go beyond conventional QA with Zendesk QA – the AI-powered quality assurance solution that helps companies automate QA operations and solidify customer relationships through excellent CX. Use our Chrome extension to securely give feedback on your customer support interactions anywhere – in your help desk, on social channels, or wherever else they may happen. Run an effective QA process, coach agents, and boost customer retention.